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Leanin' Tree Boosts Client Satisfaction through Improved Data Management
Card manufacturer streamlines processes with solution from Software Labs
April 9th, 2008 – Greeting card company Leanin' Tree has seen improved
customer satisfaction after implementing a data management solution from Software
Labs, the solution provider has announced.
Leanin' Tree has implemented Software Labs' xFusion Studio solution, which transfers
critical data every hour from SAP CRM to the more nimble and scalable SQL Server
environment, as well as non-time-sensitive data every evening.
"We had major bottlenecks in our internal order systems and were searching for a
solution to improve our order response times," explained Susanne Powers, IT director
for Leanin' Tree. "After reviewing all the leading solutions, xFusion Studio prevailed
as the solution for improving order efficiency."
Powers said that the xFusion Studio solution designed for Leanin' Tree has enabled
the company to more rapidly respond to its customers' requests for products, resulting
in improved customer satisfaction and increased sales.
Software Labs said that the xFusion Studio system was delivered at a much lower
cost than any other data integration solution and provides significant and ongoing
business benefits, including decreased order entry times, reliable data warehousing
and scalable data solutions.
Other benefits that Software Labs highlights include rapid deployment, improved
data visibility, reduced risks, and data movement with accuracy and high quality.
"As an industry leader and innovator, Leanin' Tree must consistently meet the increasing
challenge of serving a global customer base," said Pradeep Tapadiya, president and
CEO for Software Labs. "By choosing the Software Labs solution, Leanin' Tree made
a strategic investment in service to enhance customer loyalty and maintain market
leadership."
About Software Labs
Founded in 2002, Software Labs, Inc. delivers advanced data management solutions
that are designed to increase business process efficiencies and improve business
decision-making. Its xFusion Studio suite of software products and other solutions
enable businesses across industry to manage and use critical information swiftly,
easily and affordably. Software Labs is headquartered in Sacramento, CA, and currently
serves customers and collaborates with partners in North America, Europe and Asia
Pacific. The company partners with several leading technology, reseller and service
providers. For more information, please call 916-773-6272 ext.130 or sales@softlabsco.com.
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